RRF F.A.Q.

WARNING! Sheep and goats carry an airborne spore that is deadly to reindeer. Please wear clean shoes/boots and fresh washed clothing when you visit. Avoid sheep and goats before your visit to our farm.

FREQUENTLY ASKED QUESTIONS

PLEASE BE AWARE THERE IS NO SMOKING OR VAPING ON THE PREMESIS.

Firearms/Weapons of any kind are also prohibited.

DO I HAVE TO MAKE A RESERVATION?
Yes. We are a small farm with limited parking. We ask that you make the reservation for your family and friends in your bubble. We limit individual family and friends reservation to 20, but if you have a large family that exceeds that number, please contact us. We will always try and accomodate folks when we can. We also realize how special it is for our littles to see reindeer, Memaw and Pawpaw Claus, so we want them to have all the magic we can muster.

WHAT CAN WE EXPECT ON THE TOUR?
When you arrive, you’ll first walk through the hall of trees, say “Hi” to Otis and then sign in at Santa’s desk at the beige Christmas barn in the front of the farm.
Then we take a walk over to the bunny house and say to a “hello” to whichever bunny is hanging out in there. Then it’s on to the reindeer barn to meet the 3 boys.
Once we are done chatting it up with the reindeer, we head back to the Christmas barn and make sure you have time to shop and get some hot cocoa with homemade Christmas cookies. You are then welcome to hang out at Gladys the table under the picnic shelter and watch the reindeer.

What is your address?
3513 Tallmadge Rd, Kent, OH 44240

CAN I TOUCH, PET OR FEED THE REINDEER?
Our best answer to this is maybe. The reindeer have their own personalities and needs. We follow their cues. For the most part we are able to bring them over to our guests on a lead for you to pet. BUT- these are real live animals who are prey animals. Prey animals behave differently with strangers. Sometimes they are willing to take a graham cracker, sometimes they are leery of it. They are part of our animal family so we want them to feel safe and comfortable in their home.

WHAT SHOULD I WEAR?
This is a working farm, so you’ll want to dress warmly. While we have some venues “inside” barns are cold. We have multiple picture vignettes, and many families plan to take their holiday pictures here, so you may want to wear festive sweaters, and holiday hats.
We ask that if you have sheep or goats on your property that you come wearing clean shoes, clothes and outerwear, as they can carry a spore that is lethal to reindeer. This is very important. We appreciate everyone protecting these magical creatures.

HOW LONG ARE THE TOURS?
The walking portion of the tour is about 30-40 minutes leaving 20-30 minutes to shop, take pictures and enjoy some hot cocoa. We ask that folks watch for the next group when they head back to the Christmas barn and take their leave. The whole time on the farm is about an hour. This way, every family gets to have their time on the farm. Remember, you don’t want to end up on the naughty list.

WE NEED TO CANCEL, WHAT DO WE DO?
If someone wakes up ill, or you find yourself in an emergency situation, we allow last minute cancellations the day of, for those specific circumstances. We will then try and rebook you if at all possible. All other cancellations will need to be made 48 hours in advance, in order to receive a refund. If you do not contact us to cancel and do not show up for your scheduled tour, we will thank you profusely for your generous donation to the Rootstown Reindeer Farm.

COVID POLICY?
As many of you know, Memaw is retired nurse and wants everyone on the farm to be healthy and happy. We ask that you stay in your reservation group, social distance from folks you do not know, and wash your hands. We will have hand sanitizer available at several stations, this is also to prevent cross contamination from one animal to the next. Since this an outdoor tour, within your bubble we will not be requiring masks. We ask for kindness, compassion and understanding if someone needs to be careful for their health. For some children and older adults getting any virus can be dangerous.

Do you allow pets or service animals on the farm?
Both pets and service animals are NOT permitted on the farm. ADA.GOV states “If admitting service animals would fundamentally alter the nature of a service or program, service animals may be prohibited. At a zoo, service animals can be restricted from areas where the animals on display are the natural prey or natural predators of dogs, where the presence of a dog would be disruptive, causing the displayed animals to behave aggressively or become agitated.” Because our animals free-range on all areas of the farm, and because the presence of outside animals severely disrupts our reindeer herd, it is for the safety of our guests we ask that your animals do not join you during a farm tour.

Are your tours/is your farm wheelchair accessible?
Unfortunately, neither the farm nor the tours are wheelchair accessible. While we are working on being accessible to our handicappable friends, it will take us some time.